Returns & Exchanges
At Baked Bags, we prioritize the freshness and safety of our treats; due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you love every bite. If your order arrives damaged or incorrect, please reach out to us within 48 hours of delivery for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the product as they arrived to help us understand the quality concern.
Contact Support
Email our team at [email protected] with your order number and the photos attached within 2 days of receipt.
Review Process
Our quality assurance team will review your request within 24 hours to determine the best resolution for your specific case.
Receive Resolution
Once approved, we will immediately process a replacement shipment or issue a store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing